FAQ

1) Who are AirportsFirst?

AirportsFirst is a premium private hire company, specializes in airport transfers at guaranteed competitive prices to and from all major airports, seaports, hotels, stations or any postal code in UK.

2) How easy is it to book a car with you?

Very easy! All you have to do is call us or book online giving details about your travel.

3) Is your company licensed and insured?

Yes, we are fully licensed and all our vehicles are insured.

4) Are your prices fixed?

Yes, our prices are fixed. But, there will be additional charges for diversions,extra luggage etc. Read our terms and conditions for more details.

5) Will I incur extra charge if my flight is delayed?

No, we will monitor your flight and send the vehicle ensuring zero-waiting time.

6) Will you meet us anytime, day or night?

Yes, we operate round the clock and as all our bookings are done in advance, we meet you anytime.

7) Do you provide baby and child seats?

Yes, we provide baby or child seats at an extra cost of just £6.

8) Do I have to pay any additional cost for waiting?

We provide you with an additional 30 minutes waiting time from the pickup time you have specified FREE of charge. Any waiting time after this is charged at the rate of £0.35 per minute.

9) Is tip included in the price?

No, you can tip the chauffeur if you like his service.

10) What areas do you cover?

We cover all major airports, seaports, stations and hotels. We always go an extra mile to provide you the best service in reaching to your preferred destination.

11) How can I pay for the service?

You can pay by card or pay in cash to the chauffeur on the day of your journey.

12) How early do I need to book a cab with you?

We can provide service as quickly as possible but the earlier the book the better.

13) Can I cancel my booking?

Yes you can. Refer to the Terms and Conditions for Cancellation Policy.

14) What if I miss my flight?

Contact us as soon as possible to cancel, else, the vehicle gets dispatched and you will incur a full “No Show” charge.

15) Can I smoke in the car?

No. We have a strict No Smoking policy in all our vehicles.